A deaf woman says she was yelled at, mocked and then denied service at the drive-thru of a California Jack in the Box because she drove straight to the service window without placing her order at the speaker. The incident was caught on video.
In the video, ReVae Arnaud-Jensen tries to explain to the drive-thru employee that she cannot place an order at the speaker because she is deaf. Arnaud-Jensen, who has been deaf since birth, can speak and read lips in addition to communicating through sign language, according to NBC news.
“I can’t hear,” Arnaud-Jensen says in the video pointing to her ear. “You’re discriminating” against me. “Whatever. Whatever,” the Jack in the Box employee responds, telling her to move and that he didn’t care.
As a result of the exchange, the employee lost his job and Jack in the Box issued the following statement: “We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests.